Privacy Policy.
Hinterland Bullion Co Pty Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy and regulatory requirements.
Information We Collect
We may collect personal information when you place an order, contact us, subscribe to communications, arrange collection or delivery, or otherwise interact with Hinterland Bullion Co.
This information may include:
Your name - Email address - Phone number - Billing and delivery address - Order and transaction information - Communications with us - Identification and verification information where required by law
How We Use Your Information
We may use your personal information to:
Process and fulfil orders - Arrange delivery or collection - Communicate with you regarding your order - Provide customer service - Prevent fraud and protect our business and customers - Maintain business and transaction records - Comply with legal and regulatory obligations - Send marketing communications where you have consented to receive them.
Payments
Payments made through our website may be processed by third-party payment providers.
Hinterland Bullion Co does not directly store complete payment card details where payments are processed by these providers.
Payment providers may collect and process information in accordance with their own privacy policies and legal obligations.
Identity Verification & Regulatory Compliance
Hinterland Bullion Co Pty Ltd may collect personal information for identity verification, fraud prevention, transaction monitoring and compliance with applicable legal and regulatory obligations, including Australian Anti-Money Laundering and Counter-Terrorism Financing laws.
Where required, information collected may include your name, date of birth, residential address, contact details, identification document information, transaction information and other information reasonably required to complete customer due diligence.
We may use third-party service providers to assist with identity verification and regulatory compliance.
Where required or authorised by law, personal information may be disclosed to AUSTRAC, law enforcement agencies, government authorities or other authorised parties.
Disclosure of Information
We may disclose personal information to service providers where reasonably necessary to operate our business, including payment processors, delivery and courier providers, website and technology providers, professional advisers and identity verification providers.
We may also disclose information where required or authorised by Australian law.
We do not sell personal information to third parties.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information and records may be retained for as long as reasonably necessary for our business operations or as required by Australian law and regulatory obligations.
Access & Correction
You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.
We may need to verify your identity before processing such a request.
Cookies & Website Information
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve the customer experience.
Third-party services used by our website may also collect information in accordance with their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal and regulatory requirements.
The current version will be published on our website.
Contact
For questions regarding this Privacy Policy or the personal information we hold about you, please contact:
Hinterland Bullion Co Pty Ltd
Queensland, Australia
Phone: 0468 839 312
Email: info@hinterlandbullion.com.au